Terms and Conditions of Sale
All items are made from acrylic (PMMA) or other plastics and are formed by a variety of methods. Each piece has been decorated and assembled personally by Gail Klevan using various metallic foils and coloured compounds. They are backed with durable lacquers and varnishes and some items are signed.
Pierced-ear fittings are made from surgical steel which contains between 6-13 % nickel but has a release rate of less than 0.5 µg/cm²/week of nickel and therefore comply with EU Nickel Directive 76/769/EEC and 94/27/EEC. Hooks for drop earrings are also made from surgical steel and clip-on findings are made from gold plated brass or nickel-silver plated brass which also comply with EU Nickel Directives. For those who are hyper-sensitive to nickel, sterling silver fittings can be supplied at extra cost. The metal tubes used in the chokers, neck and wrist cuffs are made of copper plated with either gold or nickel-free “white-bronze”. White bronze alloys contain tin, copper and zinc.
Terms & Conditions
This Website is operated by Gail Klevan, and associates, nominees, employees, contractors, sub-contractors and agents, and any other party involved in creating, producing, maintaining or delivering this Website (referred to collectively below as “we” or “us”) who can be contacted by writing to Gail Klevan, Studio One, 6 The Broadway, London NW7 3LL United Kingdom, general email: office -at- gailklevan.com (use “@”instead of “-at-”).
All contracts for sale are accepted by Gail Klevan subject to these terms and conditions to the exclusion of all other terms, conditions, representations or warranties. Acceptance by you of delivery of goods supplied by Gail Klevan shall signify your acceptance of these terms and conditions.
We may revise these terms and conditions at any time by updating this posting and such new terms shall apply with immediate effect.
All copyright and intellectual property rights in the goods and their design are the property of Gail Klevan, and you agree that you will not for any purpose copy the goods, commission copies of the goods or otherwise cause them to be copied by any person, company or other organisation.
The goods are individually formed, and decorated by hand and are subject to minor fluctuations in shape, colour, size, and appearance and while Gail Klevan will where requested make reasonable efforts to supply items similar to those shown on the website or printed displayed or already sold, no warranty is made as to the actual degree of similarity.
The validity, construction and performance of any contract to which these conditions apply shall be governed by English Law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
Where the context so admits: all references to the singular shall include the plural and vice versa; all references to the masculine include the feminine and vice versa; and the headings, indentation and print formatting such as font, font style size or weight are for ease of reading and shall not alter the meaning or intent of the text of the Agreement.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
All goods are ordered subject to availability. Very occasionally we may not be able to supply the ordered item and in this situation all funds will be returned immediately.
While we endeavour to ensure that the data on this Website is correct and out products are accurately described and depicted, we do not warrant the accuracy and completeness of the material on this Website whether written or image or that it is free from error. We may make changes to the material on this Website, including to the products and prices described in it, at any time without notice. The material on this Website may also be out of date, and we make no commitment to update such material. Gail Klevan will not be bound by errors, incorrect or outdated information data images irrespective of how, where, by whom or why the error was made, and Gail Klevan reserves the right to refuse or amend orders which result from erroneous, incorrect or outdated data.
We are also subject to the limitations of computer and communications systems and related equipment, whether ours, our providers or yours and your providers, or any other intermediary parties, especially in visual representation and rendition of images, particularly colours and transmission of data. Gail Klevan will not be bound by technically induced variations and erroneous data irrespective of how, where, by whom or why the error was made, and Gail Klevan reserves the right to refuse or amend orders resulting from erroneous data.
The material on this Website is provided without conditions, warranties or other claims of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
In no event shall Gail Klevan be liable for damages whether as consequential damages or for loss of business, profits or otherwise, arising out of or in connection with the non-availability or delay in supplying goods ordered from Gail Klevan, or the use or performance of any goods supplied by Gail Klevan.
The goods are intended to be purely decorative artefacts and are provided on an “as is” basis. Gail Klevan makes no warranties of any kind, either expressed or implied as to any matter including, but not limited to, warranty or fitness for a particular purpose or merchantability, exclusivity or results obtained from use of the goods. Gail Klevan at its absolute discretion may repair or replace items which suffer breakage through no fault of the Purchaser. However Gail Klevan reserves the right to charge for repairing items which show evidence of inappropriate use or handling.
Acrylic and other plastics are prone to damage when brought into contact with substances containing solvents including but not limited to perfume, insect repellent, aerosols, hair spray, hand creams and sun tan lotions. Gail Klevan will not be responsible for any solvent related damage howsoever caused, and the Customer agrees that they have been made aware of the risk of solvents to these products.
Gail Klevan will not be responsible for changes in colour over time due to exposure to strong natural or artificial light.
Our aim is to send you your order quickly and efficiently. Most pieces are normally available for despatch within 2 to 5 working days however we cannot guarantee any particular delivery date and, on occasions, delivery times may extend well beyond 5 days.
Please also remember that some of the pieces will have to be individually made, just for you, and therefore delivery for such items may take between 3 to 6 weeks or longer.
If you need super-fast delivery for a special occasion, we can often arrange next day delivery on some items, and even those stated on a longer despatch time can sometimes be arranged for a faster delivery. Just email us at office -at- gailklevan.com. Alternatively you could consider a Gail Klevan gift voucher.
UK Delivery • Free of charge
All items despatched within the United Kingdom are sent fully insured through Royal Mail Special Next Day Delivery. Items must be signed for on receipt.
EU • £9
Rest of world • £12
International delivery will be via the Royal Mail International Tracked & Signed service. Items are fully insured whilst in transit. Delivery times can vary depending on the country, so please allow 7 to 10 days in Europe and up to three weeks elsewhere for the extra time when ordering. Any tax and duty costs and local fees and charges payable outside of the UK are your responsibility.
All jewellery will be sent in an attractive eco-friendly Gail Klevan gift box or organza bag.
If you wish to cancel your order, you must notify us by email to office -at-gailklevan.com before we have dispatched the goods to you. Once goods have already been dispatched to you the order cannot be cancelled. In that event please await arrival of the goods and then follow the Gail Klevan returns procedure.
Commissions and orders for bespoke work cannot be cancelled once payment has been made unless specifically by written agreement with Gail Klevan. This includes pieces specially made with customer specified colours or where a bangle, bracelet, ring or other item has been specially shaped or sized for you. Once the work has been started, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order at office -at- gailklevan.com, we shall check to see if a cancellation is possible
Items lost or damaged in transit
If orders do not arrive within a reasonable time please notify us by email and we will investigate. In the event that the item is lost we will invoke the insurance provided in the delivery service for the appropriate amount (subject to the maximum insurance cover provided by the service) and refund claim proceeds to you on receipt from the postal service.
If an item arrives damaged, please inform us by email to the above address within 3 days of receipt for a replacement or full refund.
Returns Policy and Procedure
If, for any reason, your purchase from us is unsuitable and you wish to return the goods, you must inform us by email to office -at- gailklevan.com within 3 days of receipt of your purchase for a Returns Authorisation Number. Goods must then be returned within 7 days of receipt for a full refund or exchange, excluding any postage charges. Your purchase must be unworn and received back by us in perfect condition in the original packaging. We strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as we cannot accept any responsibility for any returned items that are lost or stolen in transit. Upon receipt of the goods in accordance with the above, we will issue a full refund for the cost of the goods (excluding delivery), or an exchange credit as required.
Please note that for reasons of hygiene, earrings for pierced ears are absolutely non-returnable.
We are also unable to extend our returns policy for individually commissioned and bespoke pieces of jewellery which includes any pieces specially made with customer specified colours or where a bangle, bracelet, ring or other item has been specially shaped or sized for you.